Chatbot : what is the use ?
In recent years, chatbots have become omnipresent in instant messaging. They listen to you, advise you. These virtual interlocutors have many advantages for companies.
An immediate reactivity
A chatbot will never keep the interlocutor waiting. Generally, getting a tele-advisor on the phone can be a real obstacle course. The line is often busy, unavailable. You are forced to wait. With a chatbot, access to information is immediate, direct and efficient.
The system is designed to answer several users at the same time and above all to answer as many times as necessary to the same questions without losing its empathy or its professionalism. In the event that the robot cannot answer the customer's request, it transmits information directly to a human. It is deeply explained on https://www.quotes-and-facts.com/.
Smooth handling of common questions
Thanks to chatbots, the filtering of customer complaints is greatly simplified. Usually the same questions come up again and again. The advantage is that now, instead of entrusting this management to call centers, a chatbot can be configured to handle common complaints. This allows for time optimization and gives the call center agent the freedom to focus on more complex tasks and more specific problem solving.
It can be difficult to get an advisor at certain times of the day. The main advantage of chatbots is that they are always available, day and night. These conversational robots are available 24 hours a day, 7 days a week to listen to you, answer your questions and guide you in solving your problem. A very important parameter especially when it comes to users who travel a lot.
A close relationship with the user
Chatbots can be easily integrated to all messaging platforms. Thus, they allow a real saving of time by working on platforms where the user is constantly present (Messenger, WhatsApp, Skype....). Thus, the user no longer needs to make a call to get answers to his questions or concerns.