What is the importance of Artificial Intelligence in Casino games ?
Artificial intelligence is playing an increasingly important role in many aspects of daily life. Online gambling is no exception. Online and land-based casinos tend to use new technologies to provide the best service to players. Now players can enjoy the same activities in an online casino as in a land-based casino.
To fight cheating
Cheating is the enemy of casinos, but also of all players. We obviously think of poker, but also of all tournaments, especially those of slot machines. For more information, visit https://www.alignccus.eu/. Indeed, a player who gains the upper hand over the bank or an opponent by using third-party software harms the transparency and above all the fairness of the games. It can be said that even before the emergence of online casinos, fraud and cheating have always been the number one enemy of casino operators. The particularity of online gambling is that monitoring is more difficult, if not impossible. The AI will make it possible to track down cheaters by analyzing all bets to highlight non-compliant strategies. A poker player who perfectly optimizes all hands, because he is going to have an accomplice at an online table, will be spotted immediately. AI can also detect the use of fraud software. The operation of its protections is ultra-secret in order to prevent them from being circumvented.
KYC, for the verification of the documents provided
KYC stands for : Know Your Customer. This process automatically verifies all documents provided by players in order to authenticate them as quickly and efficiently as possible. The AI will therefore be programmed to analyze and identify documents that are not reliable to alert a human being who will carry out more detailed investigations. KYC is increasingly used in online casinos with a very concrete result : withdrawals are made in less than 24 hours compared to several days for casinos that do not use this technology. AI is therefore still used against fraud, but also to streamline and improve the user experience. Indeed, the time of withdrawals is often the bone of contention between casino operators and players. By limiting it, they avoid saturating customer service while improving the customer experience.
For the use of chatbots
This is a revolution that is not unique to the online casino world. A chatbot is a conversational agent that can be found on the live chat of casinos. The AI pretends to be a member of support and will answer your questions like a human being. We are not going to lie to you, it is a way to save personnel and avoid having the e-mail service or the telephone switchboard saturated for simple questions. The Chatbot must not call into question the link between the player and his casino. The AI must be able to impersonate a human while being equally effective. We are still far from this result when we go off the beaten track. Be careful, we do not say that all live chat are chatbots, but there are many more than you think.